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Support

Providing outstanding customer service,  support, and solutions is our highest priority.

Need to Contact Us?

To receive a prompt response, please follow the instructions below to contact Sales, Technical Support, or to access Resources.

Pacific Power Source Headquarters: 2802 Kelvin Suite #100, Irvine CA 92614

  • Business Hours: Monday through Friday, 7:30am to 4:30pm PT.
  • Phone: Toll-Free: +1(800) 854-2433
    • Ext 1 for Sales
    • Ext 2 for Technical Service & Support
    • Ext 3 for Purchasing

Sales Inquiry

For general sales inquiries, rentals or purchase quotes, and demos, contact us for more information. Complete the form below, call or email us.

Business hours: M-F, 7:30am to 4:30pm PT

Quote or Rental Form

Technical Support

For technical service and support, please complete the form below. Please include your model/serial number for reference. For immediate or urgent assistance, please give us a call.

Business hours: M-F, 7:30am to 4:30pm PT

Technical Support Form

Resources

For datasheets, manuals, or application notes, please see our Technical Resources page.
Not finding what you need? Contact us at
View Resources

Global Sales & Service Centers

With corporate owned offices in the United States, Germany, the United Kingdom, and China, local personalized support is easily accessible. Pacific Power Source, Inc. offers both pre-and post-sales support on all current products at Authorized Service Centers listed below.

Americas & International

Pacific Power Source, Inc.
2802 Kelvin Avenue, Suite 100 Irvine, CA 92614 USA
Toll-Free
:
+1(800)854-2433
Phone
:
+1(949)251-1800
Fax
:
+1(949)756-0756
Email
:
support@pacificpower.com

European Union (EU)

Pacific Power Source, Europe, GmbH.
Binzigstraße 21 77876 Kappelrodeck, Germany
Phone
:
+49(0)7842-99722-00
Fax
:
+49(0)7842-99722-29
Email
:
info@pacificpower.eu

United Kingdom & Ireland

Caltest Instruments, LTD.
Unit 2 Viceroy Court, Bedford Road, Petersfield, Hampshire, GU32 3LJ. United Kingdom
Phone
:
+44(0)1483 302 700
Fax
:
+44(0)1483 300 562
Email
:
info@caltest.co.uk

China

PPST Shanghai
4 floors , building 2, No. 2185 Lai Fang
Road Jiu Ting Town, Song Jiang District Shanghai 201615 China
Phone
:
+86-21-6763-9223
Fax
:
+86-21-5763-8240
Email
:
support@pacificpower.com

Return Material Authorization Form (RMA)

All repair returns to Pacific Power Source must include a “Return Material Authorization” or RMA number. To receive an RMA number, please contact us at Toll-Free(USA): + 1(800) 854-2433 ext 2;  email support@pacificpower.com, or complete the technical support form request.
1. Please make sure RMA number is visible on shipping box.

2. We kindly ask that our equipment be returned in the original or similar packaging. Packaging of a quality less than that of the original packaging can result in shipping damage, which we would not be responsible for regardless of repair status ( warranty or cost repair). 

3. If sending multiple units, do not stack units one on top of the other to prevent cosmetic damage resulting from rubbing parts during shipment.

Service Limited Warranty

Pacific Power Source (PPS) warrants repair work to be free from defects in material and workmanship for the period of ninety (90) days from the invoice date. This warranty applies to replaced parts or subassemblies only. This warranty does not include batteries. All shipping and packaging changes are the sole responsibility of the buyer. Pacific Power Source will not accept debit memos for returned power sources or subassemblies. Debit memos will cause return of power sources or subassemblies without repair. This warranty is exclusive of all warranties, express or implied.

General Terms & Conditions

The General Terms & Conditions document defines payment terms, shipping charges, title passage, packaging, indemnification, warranty terms as well as Pacific’s Service & Spare Parts Limited Warranty. We encourage you to read these terms and conditions very carefully. Any additional or different terms or conditions in any form presented by you (“the customer”) outside of the Pacific Power Source, Inc. General Terms & Conditions are hereby deemed to be material modifications and notice of disapproval to them and rejection of them is hereby delivered.
Any general description of the types of products, applications, and or options posted on the website does not constitute part of the agreement between seller and customer.
Pacific Power Source, Inc. General Terms & Conditions are subject to change without prior notice, except that Pacific Power Source, Inc. General Terms & Conditions posted on this website at the time customer places an order will govern the order in question, unless otherwise agreed in writing by seller and customer.
Terms and Conditions